Terms and Conditions

General

Privacy Policy
We do not share customer details with third parties. We price, delivery charges and description of Pretty Wild goods are displayed on our website. This information is subject to change without notice. Any changes will be updated and reflected immediately on the website.

The price you shall pay for the goods listed online is the price displayed on our website at the time receive your order, with the exception of error. 

We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. If an error is discovered in the price of the goods that you have ordered,  will inform you as soon as possible. 

If an error is discovered, we shall give you the option of purchasing the order at the correct price or cancelling the order altogether. If you cancel and have already paid for the goods in the circumstances described above, shall refund the full amount.

Spontaneous Flowers
No two bouquets are the same. Flowers are subject to availability. We work with seasonal and/or ethical produce. If a particular flower is unavailable we will replace it with one of equal value.

Postal/Delivery Flowers
We are working on our delivery service. Our T&Cs will be updated to reflect PW policies as soon as possible.

Wedding
Should you decide to use PW as your wedding florist, 50% of the agreed cost will be required immediately to secure your booking and the date. The final 50%, which will reflect any amends through the consultation/planning process will be due for payment exactly 4 weeks before the wedding date.

Workshops
As PW incurs the cost of venue hire, flowers, sundries, catering and staff where required, we are unable to offer full refunds on cancellations without 14 days notice. Cancellations within 14 days for a PW workshop will receive a refund of 40% of the amount paid. 

Workshops require a minimum number of attendees to take place. If this minimum number is not met, we will provide you with an alternative date or offer you a full refund.

If you have any questions or require clarification on any of the terms and conditions please get in touch with us via our contact page.

The Environment. 
We work to always use recyclable, organic and biodegradable products. The flower industry isn't always that environmentally friendly so we're constantly researching new ways to be better. One way in which we do this is by not aqua packing our delivery flowers. They are sent with a small water source and wrapped rightly in natural textiles to ensure the flowers are kept safe and happy. We recommend you swap them to fresh water in a clean vessel as soon as possible. 

All content on www.itsallprettywild.co.uk is owned by Ellen Kenny and must not be used without permission.